宴会服务员工作手册

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详细描述

出版日期：2007.01

    主编：姜玲 贺湘辉

  出版社：广东经济出版社

图书目录：                        一、宴会准备

                                          1 着装上岗

                                          2 宴会前例会

                                          3 了解宴会订单和宴会变更单

                                          4 宴会厅分派员工

                                          5 准备宴会餐具

                                          6 准备糖罐和奶盅

　                                    7 准备咖啡

                                          8 准备冰桶

                                          9 宴会餐前准备

                                         10 准备湿毛巾

                                  二、宴会预订

                                         11 宴会预订

                                  三、宴会摆台

                                         12 宴会铺台布

                                         13 中式宴会的准备

                                         14 中餐宴会摆台

                                         15 中餐西吃宴会摆台

                                         16 西餐宴会摆台

                                         17 自助餐摆台

                                         18 团队餐摆台

                                         19 宴会设咖啡吧

                                         20 宴会设酒吧

                                  四、宴会服务

                                         21 中餐宴会服务

                                         22 中餐宴会分餐服务

                                         23 宴会服务

                                         24 自助宴会服务

                                         25 西餐宴会的后台准备

                                         26 西餐宴会服务

                                         27 宴会咖啡吧服务

                                         28 面包和黄油服务

                                         29 检查食品质量

                                         30 服务湿毛巾

                                         31 应对不满意的宾客

                                  五、宴会酒水服务

                                  六、宴会管理

                                  七、宴会结账

                                  八、宴会收尾