出版时间：2005.10

      主编：姜玲，贺湘辉

   出版社：广东经济出版社

图书目录：                                                   第一章 客房部概述
                                                                               第一节 客房部的地位、作用与任务
                                                                                                 客房部的地位和作用
                                                                                                 客房部的主要任务
                                                                                                 客房部的业务特点
                                                                               第二节 客房部的机构设置与岗位职责
                                                                                                 客房部的机构设置
                                                                                                 客房部主要岗位职责
                                                                               第三节 客房部与其他部门的协作
                                                                                                 客房部与前厅部的协作
                                                                                                 客房部与餐饮部的协作
                                                                                                 客房部与工程部的协作
                                                                                                 客房部与采购部的协作
                                                                                                 客房部与财务部的协作
                                                                                                 客房部与公关营销部的协作
                                                                                                 客房部与人力资源部的协作
                                                                                                 客房部与保安部的协作
                                                                       第二章 客房商品设计
                                                                               第一节 客房商品的功能设计
                                                                                      ……
                                                                               第二节 客房的装饰布置
                                                                       第三章 客房卫生管理
                                                                               第一节 清洁剂与清洁设备
                                                                               第二节 客房清洁整理
                                                                               第三节 客房维护保养
                                                                       第四章 客房服务质量管理
                                                                               第一节 客房服务的组织模式
                                                                               第二节 客房服务的主要内容
                                                                               第三节 提高客房服务质量的途径
                                                                       第五章 设备用品与洗衣房管理
                                                                               第一节 客房设备管理
                                                                               第二节 客房用品管理
                                                                               第三节 布草管理
                                                                               第四节 洗衣房管理
                                                                       第六章 客房部安全管理
                                                                               第一节 客房部安全管理概述
                                                                               第二节 防火与防盗
                                                                               第三节 其他事故的处理与防范