出版日期：2007.01

       主编：姜玲，贺湘辉

   出版社：广东经济出版社

图书目录：                                                               一、交接班
　                                                                                     1　交接班
　                                                                                     2　维护工作区清洁
　                                                                                     3　储备工作间和工作车
　                                                                                     4　交接杂品
　                                                                                     5　交接客房物品
                                                                                   二、客衣服务
　                                                                                     6　电话接受客衣洗涤
　                                                                                     7　收取客衣
　                                                                                     8　接听洗衣服务电话　
　                                                                                     9　楼层取衣
　                                                                                    10　点数客衣
　                                                                                    11　检查客表
　                                                                                    12　服务员送返客衣
　                                                                                    13　VIP洗衣服务
　                                                                                    14　加快洗衣服务
　                                                                                    15　客衣服务交接
　                                                                                    16　收送客衣
　                                                                                    17　开客衣账单
　                                                                                    18　处理离店宾客客衣
　                                                                                    19　处理遗留物品
　                                                                                    20　处理有问题的客衣
　                                                                                    21　处理客衣投诉
                                                                                   三、客衣洗涤
　                                                                                    22　客衣检查分类　
　                                                                                    23　客衣打码
　                                                                                    24　客衣去迹
　                                                                                    25　客衣洗涤　
　                                                                                    26　客衣水洗
　                                                                                    27　客衣干洗
                                                                                   四、收发布草
　                                                                                    28　收发客房布草
　                                                                                    29　分类布草和制服
　                                                                                    30　供应酒吧和客房布草
　                                                                                    31　供应娱乐部布草
　                                                                                    32　运送客房服务用品
　                                                                                    33　洗衣外包
　                                                                                    34　交接厅堂、餐厅布草
                                                                                   五、洗衣熨烫
                                                                                   六、衣物布草折叠　
                                                                                   七、员工制服
                                                                                   八、洗衣设备操作