出版日期：2006.09

       作者：姜玲

   出版社：广东经济出版社

图书目录：                                                      一、准备工作
　                                                                        1　着装上岗
　                                                                        2　领取楼层钥匙
　                                                                        3　领取客房物品
　                                                                        4　使用房间分配表
　                                                                        5　整理工作车
　                                                                        6　准备清洁工具
                                                                          二、客房清扫
　                                                                        7　进入客房
　                                                                        8　准备清洁客房
　                                                                        9　铺西式床
　                                                                       10　铺中式床
　                                                                       11　清洁浴室
　                                                                       12　清洁浴缸和淋浴区
　                                                                       13　换浴帘
　                                                                       14　清洁马桶
　                                                                       15　清洁洗手盆和梳妆台
　                                                                       16　清洁浴室地板
　                                                                       17　浴室清洁收尾
　                                                                       18　清洁客房衣柜
　                                                                       19　清洁窗户　
　                                                                       20　客房卫生检查
　                                                                       21　退出客房
　                                                                       22　清扫住客房
　                                                                       23　清洁空房
　                                                                       24　客房二次打扫
　                                                                       25　木质家具上光
　                                                                       26　铜器抛光
　                                                                       27　翻转床垫
                                                                          三、公区清洁工作
　                                                                       28　地毯吸尘
　                                                                       29　大理石地面推尘
　                                                                       30　大理石地面打蜡
　                                                                       31　干泡法清洗地毯
　                                                                       32　抽洗法清洗地毯
　                                                                       33　大理石地面起蜡
　                                                                       34　抽洗沙发
                                                                          四、洗衣服务
　                                                                       35　接受宾客客房及洗衣服务要求
　                                                                       36　收送客衣
　                                                                       37　分类布草和制服
　                                                                       38　客衣水洗
　                                                                       39　使用烘干机
　                                                                       40　熨烫布草
　                                                                           ……
                                                                          五、客房服务