讲师：姜玲

   出版社：东方音像电子出版社

       目录：                                               第一讲 酒店经理管理职责的转变（上）
                                                                            1.前言
                                                                            2.管理机构的变化
                                                                            3.管理权限的变化

                                                                   第二讲 酒店经理管理职责的转变（中）
                                                                            1.管理功能的变化（一）
                                                                            2.管理功能的变化（二）

                                                                   第三讲 酒店经理管理职责的转变（下）
                                                                            1.管理功能的变化（三）
                                                                            2.管理角色的变化

                                                                   第四讲 酒店经理的管理职责（上）
                                                                            1.对上司的职责
                                                                            2.对员工的职责
                                                                            3.对其他经理的职责
                                                                            4.对自己的职责

                                                                   第五讲 酒店经理的管理职责（中）
                                                                            1.对宾客的职责（一）
                                                                            2.对宾客的职责（二）

                                                                   第六讲 酒店经理的管理职责（下）
                                                                            1.对宾客的职责（三）
                                                                            2.对宾客的职责（四）

                                                                   第七讲 酒店经理的权力与运用（上）
                                                                            1.酒店经理权力的形成
                                                                            2.员工对权力的接受方式

                                                                   第八讲 酒店经理的权力与运用（下）
                                                                            1.如何有效地运用权力
                                                                            2.有效运用权力的技巧

                                                                   第九讲 酒店经理的领导艺术（上）
                                                                            1.如何有效地授权
                                                                            2.传统的领导艺术模式（一）

                                                                   第十讲 酒店经理的领导艺术（中）
                                                                            1.传统的领导艺术模式（二）
                                                                            2.21世纪酒店经理的领导艺术（一）

                                                                 第十一讲 酒店经理的领导艺术（下）
                                                                            1.21世纪酒店经理的领导艺术（二）
                                                                            2.如何选用适合自己的领导艺术模式

                                                                 第十二讲 提升酒店经理的领导素质
                                                                            1.如何提升酒店经理的领导素质（一）
                                                                            2.如何提升酒店经理的领导素质（二）